Al Zahraa Travel & Tourism is committed to providing a transparent refund policy to ensure customers’ rights are protected. Refunds may be requested according to the terms of each service or travel package, as refund conditions vary depending on airlines, hotels, or external service providers.

In case of cancellation by the customer, cancellation fees will be applied based on the remaining time before the travel date and according to the provider’s policy. Some services may be non-refundable after confirmation or full payment, such as discounted flight tickets or visa services.

Refund requests are processed within a specific timeframe depending on each case, after verifying that all conditions are met. The company also reserves the right to deduct any administrative fees or costs paid to third parties. By using our services, you agree to the above refund policy.

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